Returns & Exchanges

At ISTO., we are committed to transparency and quality, which is why we offer a 30-day return policy for any unworn and unwashed items. If your purchase doesn't meet your expectations, we make the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are still attached and the garments are in their original condition.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via our portal to your package and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days.